1. Introduction
This Privacy Policy describes how ZENXNET GLOBAL LTD ("we," "Service") collects, uses, and protects users' personal data. ZENXNET GLOBAL LTD is a company registered in England and Wales (Company No. 17127431). We respect your privacy and are committed to protecting your data in accordance with the UK GDPR and applicable international data protection standards.
2. Data We Collect
We minimize data collection to ensure your privacy:
- Identification data: Your email address and/or Telegram ID used during account registration or sign-in.
- Payment data: Processed by payment aggregators. We do not store your card numbers directly in our database.
- Technical data: Connection IP address, connection/disconnection times, amount of transferred traffic, and information about your current plan (Standard/Premium). This data is used solely to enforce device limits and prevent abuse. It is anonymized and deleted every 30 days.
CRITICAL: We do not keep logs of websites you visit, browsing history, DNS queries, or the content of your traffic.
3. Purposes of Data Processing
Your data is used solely for:
- Providing VPN services and activating subscriptions.
- Providing technical support.
- Accounting for payments and preventing fraud.
- Notifying you about the expiration of your subscription and important updates.
4. Data Transfer to Third Parties
We do not sell, rent, or share your personal data with advertisers or data brokers.
Your data may only be shared with:
- Payment processors — solely for the purpose of completing transactions.
- Competent authorities — only in response to a valid and binding legal request. However, in accordance with our No-Logs Policy, we do not store activity logs, browsing history, DNS queries, or any online activity records linked to your identity. Therefore, even in the event of a legal request, we are unable to provide data that we do not possess.
5. Security
We use modern encryption protocols, access control to servers, and regular security audits of our infrastructure to protect your data from unauthorized access.
6. Your Rights
You have the right to request information about processed data, demand their correction, or completely delete your account along with all associated data.