1.1. This Terms of Service Agreement (hereinafter "Agreement") is a public offer by ZENXNET GLOBAL LTD (hereinafter "Service," "we") and sets forth the terms of using the ZenXNet VPN service (hereinafter "Service"), provided through the official Telegram bot (hereinafter "Bot") and/or the website at zenxnet.com (hereinafter "Site").
1.2. The acceptance of this offer occurs when the User takes actions aimed at obtaining the Service, in particular, paying for a subscription. Beginning to use the Service also means agreeing to the terms of this Agreement.
1.3. This Agreement comes into force from the moment of its acceptance by the User and is valid for the entire period of using the Service.
1.4. The Service is intended for persons aged 18 and over. By accepting this Agreement, the User confirms that they are at least 18 years old or use the Service with the consent of a legal representative.
2.1. The Service undertakes to provide the User with access to the VPN service under the conditions stipulated by this Agreement and the subscription plan selected by the User.
2.2. The Service includes providing secure and private Internet access via a VPN connection through servers selected by the User.
2.3. The Service is provided "as is," and we do not guarantee uninterrupted operation, complete anonymity, or availability of all internet resources.
The following activities are strictly prohibited when using the Service:
Violation of this clause results in immediate blocking of the key without a refund (clause 7.4). To report a violation, contact abuse@zenxnet.com.
4.1. The subscription cost is determined by the current prices published in the Bot and on the Site.
4.2. Payment is made through bank cards, electronic wallets, cryptocurrency, and other payment methods available on the Site or in the Bot.
4.3. Upon expiration of the subscription period, access is suspended. Renewals are added to the current period.
4.4. Keys are not auto-renewed: renewal happens only at the User's initiative. The Service does not store card details and makes no automatic charges.
5.1. The Service is not liable for interruptions caused by the actions of Internet Service Providers (ISPs), network blocks imposed by government or regulatory authorities in any jurisdiction, or the blocking of specific network protocols at the ISP level.
5.2. The User bears full responsibility for the legality of their actions when using the VPN.
6.1. The subject of this Agreement is the User's purchase of the primary VPN subscription.
6.2. As an addition to the primary subscription, the Service may grant access to bonus connections (alternative protocols, experimental gateways, etc.). The composition, parameters, and availability of bonus connections are determined by the Service and can be changed unilaterally at any time.
6.3. Initial access to bonus connections is provided free of charge. The User has the right, at their own discretion, to purchase additional technical parameters for bonus connections (e.g., traffic volume, expanded limits).
6.4. The purchase of additional parameters (clause 6.3) is voluntary and does not change the connection's status as a bonus/additional relative to the primary subscription.
7.1. A refund for the primary subscription is possible within 7 (seven) calendar days from the date of payment in either of the following cases: (a) confirmed technical inoperability of the main service caused by the fault of the Service (server configuration errors, unreachability of the control panel); or (b) the User's dissatisfaction with the service. A refund on ground (b) is provided where payment was made by a refundable method (bank cards, SBP, e-wallets); refunds for payments made via cryptocurrency are governed by clause 7.5.
7.2. Blocking of access to the service or its specific protocols by government or regulatory authorities (clause 5.1) is a force majeure circumstance and is not a ground for a refund.
7.3. Funds for purchased additional parameters (traffic and other limits for bonus connections) are non-refundable.
7.4. Refunds are not provided in cases of: account ban due to Agreement violation, issues on the User's ISP side, or if the service is used on technically unsupported devices.
7.5. Payments made via cryptocurrency are final and non-refundable due to the irreversible nature of blockchain transactions.
7.6. Payment for a plan change (upgrade from STANDARD to PREMIUM) is non-refundable, as the upgrade service is deemed rendered at the moment the key's enhanced parameters are activated.
7.7. A refund on ground (b) of clause 7.1 (dissatisfaction with the service) is available no more than once per User within any 6 (six) month period. Repeated refund requests on this ground within that period are not satisfied.
8.1. This Agreement remains in force for the entire validity period of the purchased access key and terminates upon its expiry unless renewed.
8.2. The Service is entitled to suspend or terminate access without a refund in the event of a violation of this Agreement, including the Acceptable Use Policy (clause 3.3).
8.3. The User may stop using the Service and request account deletion at any time via account settings or by contacting support. Deletion of the account does not entitle the User to a refund for the unused period, except in the cases set out in Section 7.
9.1. The Service reserves the right to amend this Agreement unilaterally. The current version is always published on the Site with an updated "Last updated" date. Where changes are material, the Service will additionally endeavour to notify Users by email or Telegram.
9.2. Continued use of the Service after a new version takes effect constitutes acceptance of the amended terms. If the User disagrees with the changes, they must stop using the Service.
9.3. This Agreement is governed by the law of England and Wales. The parties shall first seek to resolve any dispute through negotiation via the support contacts; failing that, disputes are subject to the jurisdiction of the courts of England and Wales.
9.4. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.
9.5. This Agreement is made in English and Russian. In the event of any discrepancy between the versions, the English version shall prevail.
10.1. An account is created upon first sign-in via email or Telegram on the Site or in the Bot; the identifier used at sign-in becomes the account identifier. No separate registration procedure is required.
10.2. The User is responsible for keeping access to their email, Telegram account, and access keys secure. All actions performed from the User's account are deemed to be actions of the User.
10.3. The Service is provided worldwide. The availability of specific servers, locations, and protocols may vary by region and change over time. The User is solely responsible for ensuring that the use of VPN technology is lawful in their jurisdiction.
10.4. Unlimited traffic is provided for normal personal use. In the event of anomalous load that degrades service quality for other users (for example, use of the key as a public gateway or continuous automated traffic), the Service may limit the connection speed, notifying the User where possible.
11.1. The Site, browser extension, configurations, trademarks, and other intellectual property of the Service belong to the Service. The User is granted a limited, non-exclusive, non-transferable licence to use the Service for personal purposes during the paid period.
11.2. The User shall indemnify and hold the Service harmless from third-party claims arising out of the User's violation of this Agreement or unlawful use of the Service.
11.3. The aggregate liability of the Service under this Agreement is limited to the amount paid by the User for the current paid period of the key. Indirect losses and lost profits are not compensated.
12.1. The Service may offer a referral (affiliate) program. Its current terms, reward amounts, and withdrawal rules are published in the user dashboard on the Site and in the Bot, and may be changed by the Service unilaterally.
12.2. Rewards accrued for referred users' payments may be cancelled if the payment is refunded or charged back, or if abuse is detected (self-referrals, fictitious payments, mass registrations). In the event of abuse the Service may cancel accrued rewards and suspend the User's participation in the program.