1.1. This Terms of Service Agreement (hereinafter "Agreement") is a public offer by ZENXNET GLOBAL LTD (hereinafter "Service," "we") and sets forth the terms of using the ZenXNet VPN service (hereinafter "Service"), provided through the official Telegram bot (hereinafter "Bot") and/or the website at zenxnet.com (hereinafter "Site").
1.2. The acceptance of this offer occurs when the User takes actions aimed at obtaining the Service, in particular, paying for a subscription. Beginning to use the Service also means agreeing to the terms of this Agreement.
1.3. This Agreement comes into force from the moment of its acceptance by the User and is valid for the entire period of using the Service.
2.1. The Service undertakes to provide the User with access to the VPN service under the conditions stipulated by this Agreement and the subscription plan selected by the User.
2.2. The Service includes providing secure and private Internet access via a VPN connection through servers selected by the User.
2.3. The Service is provided "as is," and we do not guarantee uninterrupted operation, complete anonymity, or availability of all internet resources.
4.1. The subscription cost is determined by the current prices published in the Bot and on the Site.
4.2. Payment is made through bank cards, instant payment systems, and e-wallets via payment gateways (Robokassa, crypto gateways, etc.).
4.3. Upon expiration of the subscription period, access is suspended. Renewals are added to the current period.
5.1. The Service is not liable for interruptions caused by the actions of Internet Service Providers (ISPs), blocks by supervisory authorities (including Roskomnadzor), the use of technical threat countermeasure systems by government agencies, or the blocking of specific network protocols at the ISP level.
5.2. The User bears full responsibility for the legality of their actions when using the VPN.
6.1. The subject of this Agreement is the User's purchase of the primary VPN subscription.
6.2. As an addition to the primary subscription, the Service may grant access to bonus connections (alternative protocols, experimental gateways, etc.). The composition, parameters, and availability of bonus connections are determined by the Service and can be changed unilaterally at any time.
6.3. Initial access to bonus connections is provided free of charge. The User has the right, at their own discretion, to purchase additional technical parameters for bonus connections (e.g., traffic volume, expanded limits).
6.4. The purchase of additional parameters (clause 6.3) is voluntary and does not change the connection's status as a bonus/additional relative to the primary subscription.
7.1. A refund for the primary subscription is possible within 7 days exclusively in case of confirmed technical inoperability of the main service caused by the fault of the Service (server configuration errors, unreachability of the control panel).
7.2. Blocking of access to the service or its specific protocols by state authorities (clause 5.1) is a force majeure circumstance and is not a ground for a refund.
7.3. Funds for purchased additional parameters (traffic and other limits for bonus connections) are non-refundable.
7.4. Refunds are not provided in cases of: account ban due to Agreement violation, issues on the User's ISP side, or if the service is used on technically unsupported devices.